Politique d'expédition

Last updated: Nov 22, 2021

Black Friday 2021 Express Shipping Services 

All orders have a 1-3 business day processing time at our warehouse before they hit the road. Once your order leaves our warehouse, how long it takes to deliver depends on your shipping method selected at checkout. If you choose Tracked Postal Service, your order will arrive within 7-14 business days, depending on your location. If you select our Priority Express Shipping, these orders are processed in 24 hours or less and ship anywhere in the world using DHL Express.

Estimated Timeline for Priority Express Shipping.

Location

Timeframe

Canada

2-4 Business Days

USA

1-3 Business Days

Hong Kong

1-2 Business Days

United Kingdom

1-3 Business Days

Europe

2-4 Business Days

Asia (Mainland China, Singapore, Taiwan, Thailand, Malaysia, Japan)

1-3 Business Days

Rest of the World

2-4 Business Days

 
If you’ve ordered a personalized item or custom wrapping, it will take a bit longer to deliver. Be sure to let us known in the comments at Check Out if your order is a gift.

Our warehouse team takes a much-deserved break on weekends and federal holidays, so orders placed on those days will be shipped the following business day.

    How does shipping work?

    Orders are typically processed within 48 to 72 hours after payment. If your order is placed over the weekend or on a holiday, it will be processed during the following business day. Once your order has been shipped you will be notified via email.

    Note: Once shipping address has been confirmed at checkout, it cannot be changed or modified.

    Our standard shipping service will arrive within 7 to 20 business days once the order is processed. 

    Once your order has been shipped you will be notified via email. Once the order has been shipped, it cannot be changed or modified.

    *We appreciate your support and we will do everything we can to dispatch and deliver your order to you as quickly as possible. However, due to the corona virus pandemic, you may experience some delays during fulfillment. You can always reach us by e-mail at: help@nanoknitmask.com

    Import Taxes & Duties

    Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.

    Exchanges 

    Unfortunately, we do not accept returns, refunds, or exchanges due to the nature of our products for health and safety concerns.

    If you need to cancel your online order, please note that we begin processing orders as soon as you checkout, meaning that submitted orders cannot be cancelled or changed.

    Each piece is manufactured specifically for you and on-demand. This allows us to stay true to our commitment to sustainability. In the rare event that you receive a defective product within 14 days of ordering, we’re happy to send you a replacement.

    *If you are unsatisfied with your purchase, we'd love to hear your feedback! Email us at help@nanoknitmask.com

     

     

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